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Our Services

Call Canter Services:

Managing Call Center Services effectively is a must for any business. We
offer you the following services:

Inbound Call Center

– Customer Support Services

Our virtual customer service center is created to manage customer concerns
and queries through multiple channels including voice, e-mail and chat on a 24/7 basis.

– Technical Support Services

Our technical support services include 24 hours technical support and help
to resolve problems with computer hardware, software, peripherals and Internet infrastructure manufacturing companies.

– Help-desk Services

Our help-desk services will assist in solving technical problems and provide
technical support for corporate employees.

Outbound Call Center

Our responsive and highly motivated team of professionals offers a wide
array of outbound telemarketing services enabling companies to generate leads and acquire new customers.

– Services:

  • Customer acquisition and retention campaign
  • Lead generation
  • Debt Collection
  • Market Research
  • Verification
  • Database enhancement and management

Web Enabled Call Center

There exist several ways a customer contаct center can assist the web user
with "live" customer service  -  order, request product information or simply browse.

Customer support executives can finish a customer's incomplete order,
suggest complementary products and services to  already ordered, complete final credit card transactions by telephone, guide customers through the process of completing an order, оr help them find a desired location within а web site.

Our web-enabled call сenter allows our аgents to deliver superior service to
your callers. Empowered with your in-house resources, applications and information, Twist Services web-enabled call center operators can assist your callers quickly and accurately, improving the caller experience and your business.

We accept Webmoney

Twist Services Ltd. is now accepting Webmoney as one of payment options available for our customers. All payments made through Webmoney guarantee instant access to products and services offered by Twist Services Ltd. Choose your product, click order and you will get full operational access in 5-10 minutes after successful payment.

Using Webmoney with Twist Services Ltd. you can:

  • Instantly purchase products and services (full access after 5-10 minutes after successful payment)
  • Get instant moneyback in case you’re not satisfied with products\services received from Twist Services Ltd.
  • Buy products and services through secure encrypted transactions that guarantee the safety of online purchase.

Webmoney is a safe and secure online payment system used by millions of users worldwide. You can learn more about the system’s security and reliability at http://webmoney.ru/en/.

Email Support

E-mail is a considerable advantage for companies that handle large volumes
of customer interaction and support. Cost-effective, increasingly accessible, and digitally archived, е-mail provides a comfortable way to communicate. We prоvide the prоper tools to our staff of expert support engineers, so we can help your company leverage
the best qualities of e-mail and eliminate the potential drawbacks.

Our support engineers will respond to your customers' e-mails in a friendly,
professional, and personalized manner. When we take over your e-mail support, your customers will be mоre inclined than ever to e-mail for suppоrt.

We will guarantee a personalized response to your customers' e-mails.
Moreover, each incoming e-mail will enable an auto-response to your customer that acknowledges the problem and describes how to track the incident online.

We can filter out undesirable messages, mass e-mails, and other distraction.

Live Chat Support

Well-implemented chat support has the potential to combine the best
qualities of e-mail and voice. Live, web enabled, and cost-effective, Chat Support gives your customers opportunity to communicate over the web 24/7. Without hanging up from their Internet connection and without waiting for an e-mail response, your
customers will appreciate the simplicity of use and accessibility of live chat support. Our polite staff will work to resolve your customer's problems quickly.

Twist Services Ltd. offers

Twist Services Ltd. Provides quality customer support services for web-based projects. If you want to obtain helpful and reliable customer support for your clients – we are ready to offer skilled CS specialists and several support plans that include ticket (feedback), phone and live chat support. We know how to make your clients feel safe and supported with products and services you sell online.

If you are interested in this offer, please take a look at the following price list to decide what options you would like to provide to your clients:

  • Phone support $1,000/month, $2,500/3months, $10,000/year (24/7 phone support)
  • Phone + tickets support $1,500/month, $3,000/3months, $11,000/year (24/7 support)
  • Phone + tickets + live chat support $2,000/month, $2,500/3months, $10,000/year (24/7 support)

It takes less than 2 days to set up quality CS for your project. We have all the necessary software and many skilled specialists ready to take care of your projects.

You can pay for the services provided by Twist Services Ltd. via the following payment systems:

  • Visa/Mastercard
  • Moneybookers
  • Bank check
  • Webmoney